Here, you'll find clear and concise definitions of essential terms and concepts that every small and medium business should know. Whether you're exploring the tech landscape for the first time or sharpening your expertise, this glossary is designed to make the complex simple, empowering you with the knowledge to navigate technology with confidence.

THE YPCTO GLOSSARY

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The simulation of human intelligence in machines that can perform tasks like learning and problem-solving.

Agile

A flexible and iterative approach to project management and software development focused on collaboration and customer feedback.

Api

A set of rules that allows software applications to communicate and share data.

BCP

A strategy to ensure critical business operations continue during and after a disaster or disruption.

Big Data

Large and complex data sets that require advanced tools to analyze and extract meaningful insights.

CRM

Software and strategies used to manage and analyze customer interactions and data throughout the customer lifecycle.

Cloud Computing

Delivering computing services like servers, storage, and applications over the internet.

Cyber Security

Protecting systems, networks, and data from digital attacks or unauthorized access.

Data Governance

Data Governance is the framework of policies, processes, and roles that ensure an organization's data is accurate, secure, consistent, and used responsibly. It helps maintain data quality, supports compliance with regulations, and enables better decision-making. By assigning ownership, enforcing standards, and monitoring usage, data governance ensures that data remains a valuable and reliable asset for driving business success.